With growing competition, most diverse organizations identify and explore opportunities to increase their revenue stream and stay ahead of competition. Organizations also have to deal with dynamic markets, ever changing compliance and regulatory issues. Though clients may have a defined business process management framework which helps in their non-critical business processes, many of them are unstructured and lack a proper management system.
Lighthouse Business Process Management (BPM) technology and consulting services aim at addressing in-depth process improvement and compliance requirements of an enterprise.
We constantly work towards maximizing use of selected Business Processes through technology, tools and platforms. We have been handling BPO and KPO assignments for both the offshore and domestic clients and carved a niche for ourselves in this domain as well.
We have a well-established Knowledge Processing Data centre with 500 seating capacity, 40,000 sq.ft of air-conditioned work area with high-end servers and computing facilities, high bandwidth data communication facilities can be functional 24X7.
Voice and Digital Interactions
Global Brand Execution
Continuous Improvement
Marketing Solutions
Cross-Sell/Upsell
Lead Generation
B2B and B2C - Sales
Software and Service Renewals
Advanced Analytics
Channel Sales Optimization
Customer Care
Process Optimization
Finance and Accounting
IT Services
Automation
Product and Technical Support
At every level of the company and across each department—from product development to support to consulting to services to our leadership team—our people are committed to maximizing your success.
Enterprise IT Solutions, Enterprise Messaging , Business Process Management, Managed Services Government & PSU, Business Intelligence & Gov. Services.
Order and Enquiry Mgmt, On-boarding & Mgmt, Merchant Acquisition, Information Dissemination, Customer Interaction & IVR Based Services,Content Mgmt. & Augmentation, Complaint Mgmt. and Resolution.
Policy Owner Servicing, Retail Banking & Insurance, Customer Service Mgmt., Credit cards Application Processing, New Business Acquisition & Processing, Deposit Operations Payment Operations.
Lead and Query Mgmt., Customer Interaction Services, Confirmation & Reconfirmations, Emergency Helpdesk and F&A, Flight Information and Web check-ins, Revenue Accounting and CAB Booking.
