Business Process Management Services

Business Process Management Services

With growing competition, most diverse organizations identify and explore opportunities to increase their revenue stream and stay ahead of competition. Organizations also have to deal with dynamic markets, ever changing compliance and regulatory issues. Though clients may have a defined business process management framework which helps in their non-critical business processes, many of them are unstructured and lack a proper management system.

Lighthouse Business Process Management (BPM) technology and consulting services aim at addressing in-depth process improvement and compliance requirements of an enterprise.

We constantly work towards maximizing use of selected Business Processes through technology, tools and platforms. We have been handling BPO and KPO assignments for both the offshore and domestic clients and carved a niche for ourselves in this domain as well.

We have a well-established Knowledge Processing Data centre with 500 seating capacity, 40,000 sq.ft of air-conditioned work area with high-end servers and computing facilities, high bandwidth data communication facilities can be functional 24X7.

Key Capabilities

Voice and Digital Interactions

Global Brand Execution

Continuous Improvement

Revenue Generation

Marketing Solutions


Lead Generation

B2B and B2C - Sales

Software and Service Renewals

Service Optimization

Advanced Analytics

Channel Sales Optimization

Customer Care

Process Optimization

Finance and Accounting

IT Services


Product and Technical Support

At every level of the company and across each department—from product development to support to consulting to services to our leadership team—our people are committed to maximizing your success.

Why Lighthouse ERP?

The Enterprise Business Solutions

The Enterprise Business Solutions

Enterprise IT Solutions, Enterprise Messaging , Business Process Management, Managed Services Government & PSU, Business Intelligence & Gov. Services.

Consulting Project Evaluation,  Implementation & Audits

E –commerce & Retail

Order and Enquiry Mgmt, On-boarding & Mgmt, Merchant Acquisition, Information Dissemination, Customer Interaction & IVR Based Services,Content Mgmt. & Augmentation, Complaint Mgmt. and Resolution.

Application Migration and Modernization


Policy Owner Servicing, Retail Banking & Insurance, Customer Service Mgmt., Credit cards Application Processing, New Business Acquisition & Processing, Deposit Operations Payment Operations.

IT Infrastructure

Travel & Tourism

Lead and Query Mgmt., Customer Interaction Services, Confirmation & Reconfirmations, Emergency Helpdesk and F&A, Flight Information and Web check-ins, Revenue Accounting and CAB Booking.