CRM Sales and Service Industry

Lighthouse ERP for CRM Sales and Service Industry is designed to handle complete needs in most efficient, effective & accurate way. Lighthouse ERP has continuously evolved since 1987 and Lighthouse is committed to provide a industry- specific, comprehensive and robust solution for the Trading & Services Industry. Lighthouse' technical expertise and mapping of key requirements is the key behind its success.

Sales & Operations:

Buyer accounts - single company or large groups, buyers having multiple consignee location

Record and View Sales on several parameters: broker and sales person basis, party-wise item-wise

Reminder Letter to Debtors/Creditors for outstanding, Party-wise pending sales tax forms

Automated Generation of vendor PO from Customer sales order/quotation

Generate quotation- sales order- challan or invoice; Generate invoice from unbilled challan

Analyse sales history by party-wise item-wise billing, region, broker, sales exec

Excise Mod VAT, Sales and Service taxes

Debtors/Creditors Age Analysis: A comprehensive age analysis for debtors and creditors with multiple features such as Month-wise & bill-wise outstanding tracking

Customer Relationship Management:

Generate a single view of a customer across all channels for complete visibility into all online, and call-center transactions and interactions.

Build rich customer profiles based on interactions and status that can be made available to sales, marketing and support personnel.

Create target segments for highly focused, personalized upsell and cross-sell campaigns and promotions.

Reduce service costs, improve customer satisfaction and retention, and provide a consistent customer service experience across all channels.

Revenue Management:

Automate revenue in accordance with accounting standards

Automatically generate and dispatch invoices at recurring intervals on time.

Automated Entry of Interest received from EMI deposited :

Part payments of EMI Codification

Reminders& Reports in advance to pursue renewal and upsell opportunities.

IRR Calculations :

Interest Calculations: Interest payable and Penal Interest Calculation:

Profitability, NPAs and Cheque Bounce Reports

Results you can expect with Lighthouse ERP

Accelerate customer enquiries responses with accurate product costing and delivery timelines.

Gain real time control over operations, deeper insights into your production costs.

Manage customer care, warranty, and service orders as part of your core processes and improve traceability

Ensure that products meet or exceed the high standards of your customers, and adapt to compliance requirements.

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